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How do I download the Somatic exercises for Supple shoulders & Happy hips

Leanne Weigall's picture

I have purchased the Somatic Exercises for Supple shoulders & Happy Hips but the files will not download I keep getting a message AllAccessDisabledAll access to this object has been disabled9E91FD6B3CC8B0F8VyO/QIkEc2V1+2rsk7kh3cHP5Nb+qz1rVM3GmfwKjrXMStSvyE4hy13/7EQFgTMCxWFJKzJyNZc=

Has anyone else had the same problem if so how was it resolved.